Return Policy

ORDER CANCELLATIONS / MODIFICATIONS

 

We start working on your order as soon as we get it, so we might be unable to make any changes or modifications to an order after it has been placed and confirmed. If this is your case, please contact support@brookkein.com as soon as possible.

We reserve the right to decline order cancellations or modifications at any time due to the huge volume in orders we are usually dealing with. However, we do our best to accept your case if you contact our team as soon as possible.

 

We usually accept order cancellations only within 12 hours since the payment has been made, excluding high-demand products. We cannot proceed a cancellation if your order contains high-demand products that are getting a lot of traffic, purchases, and volume because our team starts working on every order immediately, so we can keep up with everything and ship the packages as fast as possible.

 

 

RETURNS / EXCHANGES

 

Our policy lasts 30 days. If 30 days have gone since your ordered product arrived at the destination address, unfortunately, we can’t offer you a refund or an exchange.Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

Returned items must be in original packaging, including any accessories, manuals, and documentation.Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.

 

 

1.Received wrong/defective items

 

Please contact our Customer Support team to start the return process. Please include the following information:

 

Order number

Proof of purchase

Video or photo of the faulty product (if applicable)

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

 

2.Don't like/want this item

 

To start a return, you can contact us at support@brookkein.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will NOT pay the shipping fee.

 

 

You can email us at support@brookkein.com for further assistance. We'll be waiting!