Shipping Information

Welcome to brookkein! We appreciate your support and would love to keep in touch with you to ensure you are having the best experience with us! Please read our important shipping notices below:

Shipping is delivered via USPS/UPS/FedEx/DHL in the United States (your local carrier will be used outside of the USA).

 

Shipping Costs

We provide standard shipping for every order. We will free shipping. If your order is within the free shipping range, your payment interface will display free shipping, and the $5.99 shipping fee will not be deducted.

 

Customs & Duties

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our products are available to everyone.

 

 

 

Delivery Times

On average it takes us1 to 1-3 business days to print and hand stitch your order before we ship it out. There may be some delay during the holidays. Otherwise, you can expect the following ship times:

 

Shipping Time Frame:

USA: 10-25 Calendar Days

 

At present, many countries have issued different degrees of epidemic prevention policies. The acquisition of transportation resources for import and export shipments during the epidemic prevention and control period has been significantly restricted. In view of the increasingly severe international epidemic situation, the increasing instability of international airlines and the implementation of traffic control in many countries, Therefore, we cannot guarantee the delivery time of your mail. But we sincerely hope it can be arrived soon.

 

Tracking

All orders are fulfilled within 48-72 hours or next business day if placed on the weekend. Order confirmations are sent within minutes of submitting your order and should be saved for your records

 

Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey

 

Order Modification

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you since we know how frustrating it can be.

 

Email: support@brookkein.com